Refund & Cancellation Policy

1. Commitment and renewal

Your initial commitment is the term selected in your order: a standard three months, or an agreed six or twelve months.

Monthly fees are paid in advance. Monthly billing is a payment schedule and does not turn the commitment into a month-to-month agreement.

After your initial commitment, your plan renews automatically at the same commitment level for a further minimum term of [INSERT RENEWAL TERM]. The renewal arrangement, notices and cancellation method are disclosed and authorized in your order before you accept.

[COUNSEL TO CONFIRM ANY REQUIRED RENEWAL REMINDER NOTICES]

2. How to cancel or prevent renewal

Send written notice to [CANCELLATION EMAIL] at least [30] calendar days before your next renewal date. [OWNER TO APPROVE] Please include:

- Your business name

- Your account contact

- Your requested end date

We will confirm the effective date, any remaining scheduled payments and your offboarding steps. Keep a copy of your notice for your records — a delayed acknowledgment from us does not invalidate notice sent on time.

3. Ending service during a commitment

We do not charge an early-exit fee under this policy, and we do not require immediate payment of all remaining months. Requests to end service during a commitment are handled under your signed agreement, including any legally required exceptions and remedies.

[OWNER AND COUNSEL TO SELECT THE EARLY-TERMINATION RULE — DO NOT PUBLISH THIS SECTION UNTIL PAYMENT OBLIGATIONS AND ANY RELEASE PROCESS ARE DEFINED]

4. Setup and monthly refunds

Before setup begins: if you cancel before any setup work starts, the setup fee is refunded.

After setup begins: we keep only the documented, earned portion of the setup fee and refund the unearned portion.

Monthly fees: once a service month begins, reserved capacity you do not use is not routinely refunded.

If we fall short: if we fail to deliver the capacity promised, we will offer appropriate replacement work, a credit or a refund.

Processing: approved refunds are issued within [INSERT NUMBER] business days to [INSERT METHOD — E.G., ORIGINAL PAYMENT METHOD].

Nothing in this policy overrides remedies required by law.

5. Hours, additional hours and pauses

Unused hours expire at the end of each service month and do not roll over.

Usage alerts at about 75% and 90% do not pause work. When your hours are used, work pauses unless you approve more time in writing at $25 per hour.

A request to pause service does not automatically extend your commitment, change your billing date or preserve hours. Any accommodation must be agreed in writing.

Final charges may include completed, pre-approved additional work, supported by time records tracked to the exact minute.

6. Upgrades and downgrades

Upgrades are available during a commitment and normally take effect the next service month. If you need more support right away, you can approve additional hours at $25 per hour.

An upgrade does not automatically reset your commitment end date; any agreed change is documented in writing.

Downgrades take effect at renewal unless an exception is approved in writing.

7. Travel VA Fit Trial

The $297 Travel VA Fit Trial includes 30 days, 12 hours and free basic setup.

No automatic conversion: the trial ends after 30 days. It never converts to a monthly plan or charges you for monthly support without your authorization.

Continuing: after a fit review around day 21, you confirm your package and commitment (aim: by day 25). Monthly service can begin on day 31 once your agreement, payment and required access are complete. The standard package setup fee applies, except when a twelve-month commitment waives it.

Not continuing: no action is needed — the trial simply ends, and you receive your handover as described in section 9.

Trial refunds: after trial work starts, unused trial time is not routinely refunded, with appropriate remedies for undelivered service and your legal rights preserved.

Cancelling before trial work begins: [CONFIRM REFUND IF CANCELED BEFORE TRIAL WORK BEGINS]

8. If we end the service

We may suspend or end work for material nonpayment, unlawful instructions or a serious confidentiality or security breach, with appropriate notice and a reasonable opportunity to fix the issue where suitable. If we end service without fault on your part, unearned fees are refunded or credited. [OWNER TO APPROVE — DEFINE PROCEDURES AND TIMEFRAMES]

9. Offboarding and handover

Scheduled work stops at the agreed cutoff, and access removal is coordinated at the end of service.

Within three business days after service ends, you receive your final files, a work-status summary and a handover.

We never delete client-owned CRM accounts, forms, pages or automations.

Our working copies of your data are returned or deleted under your service order and our Privacy Policy within [INSERT DELETION TIMEFRAME].

10. Credits, refunds and exceptions

If you have a concern, contact us and it will be acknowledged, investigated and documented. Credits, refunds and contractual exceptions are approved only by the owner of Travel CEO Support and confirmed to you in writing.

11. Contact

CANCELLATIONS & BILLING

[LEGAL COMPANY NAME] — Travel CEO Support

Cancellation email: [CANCELLATION EMAIL]

General email: [email protected]

Phone: [BUSINESS PHONE]

Mail: [MAILING ADDRESS]